Frequently Asked Questions
What is the warranty on Cutler Kitchen and Bath products?
We offer a limited 5-year warranty on products. Manufacturer defects, and wear and tear are not covered. We also have a lifetime warranty on the hardware (slides and hinges), although labour is not covered.
Is your product Canadian made?
Yes! All of our products are proudly made in Vaughan, Ontario, Canada.
How do I remove the drawers?
- Is your vanity part of the Urban, Boardwalk, Garland or Classic Collections?
Please use the below video instructions:
- Is your vanity part of the Sangallo, Beachwood, Silhouette, Textures or Trough Collections?
Please follow the below instructions:
1. Pull out the drawer and you will find a white cap on the side. (Refer to below image)
2. Remove this cap
3. Does the drawer have clips? (Refer to below image)
4. If so, press the clips on both sides while pulling the drawer out.
5. Do you not have clips and your drawer looks like this? (Refer to below image)
6. Please use the below video instructions:
Can my water pressure be too high?
If you are using a Cutler floating vanity please make sure that the water pressure is not too high. Different sink types, especially shallower sinks, require different water pressures to ensure no water damage occurs. Please keep this in mind when installing your new vanity.
Are the vanities waterproof/resistant?
No. Please keep in mind that with any product, it is important to immediately wipe away any water that sits or spills on or over the top to prevent it from running over the sides or front. Also, it is important that the vanity is installed leveled to prevent any chance of excess water running over the edge. We also suggest that due to some of our sinks being shallow, please keep your water pressure down on your pressure valves to prevent water from spilling all over top.
What is polyester?
Polyester (NEXGEN™) is a green, paper based, decorative laminate veneer. It consists of décor paper and woven cotton backer, that is impregnated with polyester resin and thermally infused under heat and high pressure. The result is a laminate that is an exact match to high and low pressure products, like melamine board from Tafisa, FB, and Uniboard. This engineered decorative laminate offers surface properties that are superior to that of other laminate products. NEXGEN™ laminate is very robust, and performs similar to woodgrain TFM (melamine), as well as vertical grade High Pressure Laminate. Colours and finishes of NEXEGEN make it nearly impossible to differentiate from real wood. To learn more, visit www.olon.com or please watch our video.
Are your doors the same as Thermofoil?
Cutler offers both melamine cabinet doors as well as a small collection of Therofoil options.
Our slab doors are 3/4 melamine with 2 mm edge tape. Our polyester doors are made in 5 pieces, mitered and wrapped all around.
- Our doors will not fade, change color, peel, de-laminate due to moisture, humidity or sunlight.
- Our doors will match consistently, even after doors have been replaced in years to come, no color variation
What are your products made of?
Vanities/Kitchens are made of pressboard and paper (melamine) with plywood rails and supports.
Where can I see your products?
Our showroom is now open! Come by and visit us in Vaughan, Ontario on Thursdays, 12-8, Fridays 12-5 and Saturdays 10-4. We also have many dealers that carry a wide range of our products. Please see the Where To Buy section for the closest location link.
Can I get color swatches?
Many of our dealers have samples, displays, etc., or we can ship swatches directly to you if there are no dealers in your area.
Do you ship anywhere?
We ship all of our products across North America!
Do you make custom?
We don’t offer custom vanities but offer many different combinations to work with. Our kitchens have a standard height and depth, but we offer custom widths.
What other products do you offer?
We offer moldings, mirrors, handles and more. Please check with your closest dealer or feel free to look at our website for more products.
How do I clean your products?
The surface of polyester laminates may be cleaned with a damp cloth, ordinary soap and water, or, if considered necessary, with a general-purpose household cleaner.
Recommended Household Cleaners: Mr. Clean®, Pledge®, Windex®, Fantastik®, Formula 409®, TOP JOB®, Glass Plus®, Dawn®
How do I care for and clean my quartz top?
Our quartz comes sealed from our supplier, but depending on use, we recommend sealing it every 6 months to a year. Not sealing your quartz top regularly will lead to water damage and stains. Clean your quartz top with a cloth and mild soap – do not use any ammonia, detergent or chemicals.
Do you supply LED lights?
We don’t offer LED lights.
Do you offer filler strips?
Filler strips are available at an extra charge.
How do I install my new vanity?
We highly recommend using a qualified, experienced contractor or plumber to install. Floating vanities must use at least 4 lag bolts at each corner of the vanity and mounted on wall studs.
Do you offer accessories?
Yes, we offer lazy-susan’s, tip-out trays, and garbage and recycling bins.
How do I attached the top to my vanity?
The contractor or plumber needs to use construction adhesive, and leave it to set for 24 hours. Make sure the top is secure before use.
How do I assemble the Garland vanity?
Please click here to see the instruction manual for attaching the legs.
Please reference the below images on how the screws are used to attach the sink bowl to the vanity top. Construction adhesive will be needed to attach the sink bowl and vanity top. Allow 24 hours between assembling the sink bowl and vanity top to make sure that everything is secure.