FAQ
Can I purchase your vanity direct?
Unfortunately, Cutler Kitchen and Bath does not deal with independent purchasers. However we do sell our products online, and through esteemed retailers, like Lowes.
What is the warranty on Cutler Kitchen and Bath products?
We offer a limited 5-year warranty on products. Manufacturer defects, and wear and tear are not covered. We also have a lifetime warranty on the hardware (slides and hinges), although labour is not covered.
Is your product Canadian made?
Yes! All of our products are proudly made in Mississauga, Ontario, Canada.
How do I remove the drawers on the Silhouette and Textured series products?
The drawers are very simple to remove; instructions come with the vanities. Also, please see the attached video link.
What is polyester?
Polyester (NEXGEN™) is a green, paper based, decorative laminate veneer. It consists of décor paper and woven cotton backer, that is impregnated with polyester resin and thermally infused under heat and high pressure. The result is a laminate that is an exact match to high and low pressure products, like melamine board from Tafisa, FB, and Uniboard. This engineered decorative laminate offers surface properties that are superior to that of other laminate products. NEXEGEN laminate is very robust, and performs similar to woodgrain TFM (melamine), as well as vertical grade High Pressure Laminate. Colours and finishes of NEXEGEN make it nearly impossible to differentiate from real wood. To learn more, visit www.olon.com or please watch our video.
Are your doors the same as Thermofoil?
No, our slab doors are 3/4 melamine with 2 mm edge tape. Our polyester doors are made in 5 pieces, mitered and wrapped all around.
- Our doors will not fade, change color, peel, de-laminate due to moisture, humidity or sunlight.
- Our doors will match consistently, even after doors have been replaced in years to come, no color variation
Whar are your products made of?
Vanities/Kitchens are made of pressboard and paper (melamine) with plywood rails and supports.
Where can I see your products?
We have many dealers that carry a wide range of our products. Please see the Where To Buy section for closest location link.
Can I get color swatches?
Many of our dealers have samples, displays, etc., or we can ship swatches directly to you if there are no dealers in your area.
Do you ship anywhere?
We ship all of our products to dealers across North America!
Do you make custom?
We don’t offer custom vanities, but offer many different combinations to work with many openings. Our kitchens have a standard height and depth, but we offer custom widths.
What other products do you offer?
We offer moldings, mirrors, handles and more. Please check with your closest dealer or feel free to look at our website for more products.
How do I clean your products?
The surface of polyester laminates may be cleaned with a damp cloth, ordinary soap and water, or, if considered necessary, with a general-purpose household cleaner.
Recommended Household Cleaners: Mr. Clean®, Pledge®, Windex®, Fantastik®, Formula 409®, TOP JOB®, Glass Plus®, Dawn®
Is granite sealed?
Our granite comes sealed from our supplier, but we recommend sealing it every 1-2 years.
Do you supply LED lights?
We don’t offer LED lights.
Do you offer filler strips?
Filler strips are available at an extra charge.
How do I install?
We suggest hiring a qualified, experienced contractor to install.
Do you offer accessories?
Yes, we offer lazy-susan’s, tip-out trays, and garbage and recycling bins.