Return Policy

  • A returns request should be placed within 30 days of receiving the merchandise.
  • Requests are required to be in writing and need to be approved by Cutler Kitchen and Bath’s Customer Service Department.
  • Returns are subject to a 25% restocking fee per item plus all freight costs related to returning the merchandise to Cutler Kitchen and Bath.
  • The dealer is responsible for scheduling the return pickup via their own shipping means.
  • The merchandise being returned is required to be packed in its original protective packaging and placed in the original carton.
  • Returns can only be authorized by the Cutler Kitchen and Bath’s Service Department and will not be accepted without prior return authorization.
  • Once the return has been authorized, Cutler Kitchen and Bath requires that the merchandise be received within 45 days of the original authorization.
  • The following items are non-refundable – Sinks, Marble Tops, Granite Tops, Ceramic Tops and Quartz Tops.